WTW Video Interview Questions

WTW Hirevue interview questions

Question 1: "Describe a difficult task you were faced with and how you addressed it."

Suggested structure:

• Select a challenge that shows:
  • Complex problem-solving abilities
  • Resilience and persistence
  • Stakeholder management
  • Innovation in approach
• Use the STAR method:
  • Situation: Clear context
  • Task: Specific challenge
  • Action: Your systematic approach
  • Result: Positive outcome and learning

Key tips for all responses:

1. Keep responses concise but detailed
2. Use specific examples and metrics where possible
3. Show alignment with WTW's values: client focus, excellence, integrity
4. Demonstrate analytical thinking and problem-solving skills
5. Highlight teamwork and communication abilities
6. Show understanding of WTW's business model and industry

Willis tower watson online assessment answers

Question 1: "Describe a difficult task you were faced with and how you addressed it."

Example Answer: "One of the most challenging tasks I faced was during my group consulting project with a local insurance company. We were tasked with analysing their customer churn data, but midway through the project, we discovered that 40% of the historical data was incorrectly labelled, threatening the entire analysis and our tight four-week deadline.

I approached this challenge systematically. First, I organised an emergency meeting with our team and the client to understand the extent of the issue. Then, I developed a three-part solution:

1. Created a validation algorithm using Python to identify and categorise data inconsistencies
2. Split our team into two work streams - one to clean historical data and another to continue analysis with verified data
3. Implemented daily quality checks to ensure no new errors were introduced

I also maintained transparent communication with stakeholders, providing daily progress updates and adjusting our approach based on feedback. Despite the setback, we delivered the project on time with 99.9% data accuracy. Our analysis identified three key churn predictors that the client implemented, resulting in a 15% reduction in customer churn over the next quarter.

This experience taught me valuable lessons about problem-solving under pressure, the importance of data integrity, and how to lead a team through uncertainty - skills that I believe are crucial for success at Willis Towers Watson."

Key elements included in each answer:

• Specific examples with quantifiable results
• Focus on analytical and problem-solving skills
• Emphasis on teamwork and leadership
• Clear structure and concise delivery
• Connection to WTW's values and work
• Evidence of both technical and soft skills

When delivering these answers:

1. Maintain a professional but engaging tone
2. Use the 3-minute time limit effectively
3. Show enthusiasm and confidence
4. Be prepared for follow-up questions
5. Use appropriate business language
6. Practise to ensure smooth delivery

WTW online interview questions and answers

Question 2: "Tell us what has been your best work achievement to this point in your career. What made this achievement important?"

Suggested structure:

• Choose an achievement that demonstrates:
  • Analytical problem-solving
  • Team collaboration
  • Client service mindset
  • Measurable results
• Detail the challenge and your approach
• Highlight quantifiable impacts
• Connect to WTW's values and work style

Example Answer: 

"My most significant achievement was during my summer internship at [Company Name], where I identified and solved a critical data reconciliation issue in the client reporting process. I noticed discrepancies in how different teams were calculating risk metrics, leading to inconsistencies in client reports.

Taking initiative, I mapped out the entire data flow process and identified three key points where calculations diverged. I developed a standardised methodology using SQL and Excel macros that automated the reconciliation process. This required collaborating with four different teams and presenting my findings to senior management.

The impact was substantial: reporting time reduced by 65%, error rates dropped from 8% to under 1%, and we saved approximately 20 hours of manual work per week. What made this achievement particularly important was its lasting impact - the solution is still in use today, and it led to the creation of a best practices guide for data handling across the department.

This experience taught me the importance of attention to detail, stakeholder management, and how technical solutions can drive significant business value - all skills that align perfectly with WTW's commitment to excellence in client service."

WTW video interview questions pdf